Website Terms

Terms & Conditions

These Terms and Conditions govern the use of the Star East website and define the rights, limitations, and responsibilities applicable to all visitors and users.

Important Notice – Nature Of Services

Star East Airline S.R.L. does not sell flight tickets, does not act as a travel agency, and does not provide ticketing, booking, or commercial intermediation services.

Any flight tickets, travel products, or commercial offers accessible through links, partners, or third-party platforms are provided exclusively by the respective third-party operators, who bear full responsibility for their accuracy, availability, pricing, and contractual terms.

Star East operates solely as an air carrier and/or technical operator, and any redirection to external booking systems or partner websites does not create a contractual relationship between the user and Star East regarding ticket sales or travel packages.

1. General Provisions

These Terms and Conditions (“T&C”) govern the use of the website www.stareast.net (“the Website”), operated by Star East Airline S.R.L., a Romanian company headquartered in Ilfov County, Balotesti, 23/8 Rozelor Street, registered with the Ilfov Trade Register under no. J2017002010401, fiscal code RO37088193 (“Star East”, “we”, “us”).

By accessing or using the Website, you agree to comply with these T&C. If you do not agree, you must discontinue use of the Website.

These T&C apply to all visitors and users of the Website, regardless of whether they create an account or purchase services.

2. Right To Use The Website

Star East grants you a non-exclusive, non-transferable, limited right to access and use the Website and its publicly available materials strictly for personal, non-commercial purposes.

You may:

• Search, view, copy, or print materials for personal use;
• Bookmark or link to Website pages;
• Use content only when it is presented as belonging to Star East and is not altered or misrepresented.

You may not:

• Reproduce, distribute, modify, translate, sublicense, sell, or commercially exploit any Website content;
• Create derivative works or competing services using Website materials;
• Allow third parties to access the Website through automated tools, scraping, or bulk downloading;
• Download or extract substantial portions of the Website’s content;
• Interfere with Website functionality or security.

Content available to registered users may be subject to additional terms, which prevail over these T&C.

3. Disclaimer Of Warranties

The Website and all information, materials, and services accessible through it (“the Service”) are provided “as is”, without any warranties, express or implied, to the maximum extent permitted by Romanian and EU law.

Star East does not guarantee that the Service will be free from:

• Inaccuracies or omissions;
• Interruptions or delays;
• Technical errors;
• Data loss;
• Unauthorized access.

You are solely responsible for evaluating the accuracy, completeness, and usefulness of the information provided on the Website.

Nothing on the Website constitutes legal, financial, tax, medical, or professional advice. Decisions made based on Website content are made at your own risk.

Nothing in these T&C excludes liability that cannot be excluded under Romanian law.

4. Limitation Of Liability

To the fullest extent permitted by law, Star East is not liable for:

• Indirect, incidental, or consequential damages;
• Loss of profits, data, or business opportunities;
• Decisions made based on Website content;
• Damages resulting from third-party content or external links.

Star East is not responsible for:

• User-generated content;
• Third-party opinions published on the Website;
• Technical failures beyond our control.

Star East’s total liability for any claim related to Website use shall not exceed the amount paid by the user for the specific service giving rise to the claim, if any.

5. External Links

The Website may contain links to third-party websites. Star East has no control over and assumes no responsibility for the content, accuracy, or legality of such external sites.

At the time of linking, no unlawful content was identified. Continuous monitoring is not feasible without specific indications of illegality.

If we become aware of unlawful content on linked websites, we will remove such links without delay.

6. Intellectual Property

All Website content, including text, graphics, logos, images, software, and data compilations, is protected under Romanian copyright law, EU copyright directives, and applicable WIPO treaties.

Star East Airline™ is a registered trademark. Unauthorized use is strictly prohibited and may result in civil and criminal liability.

You may not reproduce, distribute, or republish Website content without Star East’s prior written consent.

7. Passenger Rights Under EC 261/2004

Regulation (EC) No. 261/2004 establishes common rules on compensation and assistance to passengers in cases of denied boarding, flight cancellation, or long delays.

Depending on the circumstances, passengers may be entitled to:

• Care and assistance, including meals, refreshments, and accommodation;
• Rerouting or reimbursement;
• Financial compensation in specific cases;
• Information regarding their rights.

Eligibility depends on the flight origin or destination, the operating carrier, and the reason for disruption. Extraordinary circumstances may exempt compensation.

Star East complies with all obligations under EC 261/2004. For detailed information or to submit a claim, passengers should contact our customer support or consult the official EU passenger rights portal.

8. Privacy & Cookies

Personal data is processed in accordance with our Data Protection Policy and Cookie Policy, available on the Website. By using the Website, you acknowledge that you have read and understood these policies.

9. Modifications To The Terms

Star East may update or amend these T&C at any time. Changes take effect upon publication on the Website. Continued use of the Website constitutes acceptance of the updated T&C.

10. Governing Law & Dispute Resolution

These T&C are governed by Romanian law and applicable EU legislation. Disputes shall first be attempted to be resolved amicably. If no amicable solution is reached, disputes shall be resolved by the competent courts in Romania.

11. Contact

For questions regarding these T&C, please contact:

Star East Airline S.R.L.
E-mail: office@stareast.net
Phone: +40 31 069 9250
Address: 23/8 Rozelor Street, Balotesti, Ilfov County, Romania